Terms & Conditions

1. Introduction

Welcome to Rhine Logistics GmbH. These Terms and Conditions govern your access to and use of our website www.rhine-log.com and the logistics services we provide. By accessing this website or engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in full.

2. Definitions

• “Company,” “we,” “us,” or “our” refers to Rhine Logistics GmbH, registered and operating in Germany.

• “User,” “you,” or “your” refers to any individual or entity accessing our website or using our services.

3. Use of Our Services

Eligibility
By using our website or services, you confirm that you are at least 18 years of age and legally capable of entering into a binding contractual agreement.

Account Registration
Certain services may require account registration. You agree to provide accurate, complete, and up-to-date information and to maintain the confidentiality of your account credentials.

Prohibited Use
You agree not to misuse our services, including but not limited to unauthorized access, data interference, system disruption, fraudulent activity, or use of our services for unlawful purposes.

4. Shipping and Delivery

Shipping Policy
Details regarding transport methods, pricing, delivery timelines, and applicable conditions are made available on our website or communicated during service engagement. These may vary based on shipment type, destination, and regulatory requirements.

Delivery Responsibility
Delivery confirmations and tracking information will be provided where applicable. You are responsible for ensuring that all shipment details, including delivery addresses and recipient information, are accurate and complete.

5. Payment Terms

Pricing
All service fees are subject to change and will be confirmed prior to shipment booking or contract execution.

Payment Methods
We accept approved payment methods as specified on our website or in contractual documentation. Unless otherwise agreed in writing, full payment is required prior to shipment execution.

6. Cancellations and Refunds

Cancellations
Cancellations may be permitted within 24 hours of booking, provided that shipment processing has not commenced. After this period, cancellations may not be possible.

Refunds
Refund requests must be submitted within three (3) business days of service completion and will be assessed in accordance with our internal refund policy and contractual obligations.

7. Limitation of Liability

To the fullest extent permitted by law, Rhine Logistics GmbH shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services. Our total liability, if any, shall not exceed the amount paid for the specific service giving rise to the claim.

8. Indemnification

You agree to indemnify and hold harmless Rhine Logistics GmbH, its affiliates, directors, officers, employees, and agents from any claims, damages, losses, liabilities, or expenses arising out of your misuse of our services, breach of these Terms, or violation of applicable laws.

9. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Federal Republic of Germany. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Germany.

10. Changes to These Terms

We reserve the right to amend or update these Terms and Conditions at any time. Changes take effect immediately upon publication on www.rhine-log.com. Continued use of our website or services constitutes acceptance of the revised Terms.

11. Contact Information

For questions, clarifications, or legal inquiries regarding these Terms and Conditions, please contact:

Rhine Logistics GmbH
📍 Spangerstraße 22, 40599 Düsseldorf, Germany
📞 +49 152 18569748
📧 info@rhine-log.com