Privacy Policy

1. Introduction

Rhine Logistics GmbH (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website www.rhine-log.com or engage our logistics services, in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection laws.

2. Data Controller

The data controller responsible for processing your personal data is:

Rhine Logistics GmbH
Spangerstraße 22
40599 Düsseldorf, Germany
📞 +49 152 18569748
📧 info@rhine-log.com

3. Personal Data We Collect

We may collect and process the following categories of personal data:

• Identification data (e.g. name, company name)

• Contact information (e.g. email address, phone number, address)

• Business and shipment information (e.g. cargo details, delivery addresses, customs documentation)

• Payment and billing information

• Technical data (e.g. IP address, browser type, device information)

• Communication data (e.g. emails, contact form submissions)

4. Purpose and Legal Basis for Processing

We process personal data for the following purposes and legal bases:

• Performance of a contract – to provide logistics, transport, and related services

• Legal obligations – compliance with customs, tax, and regulatory requirements

• Legitimate interests – business operations, service improvement, fraud prevention

• Consent – where you have explicitly provided consent (e.g. marketing communications)

5. Use of Personal Data

Your personal data may be used to:

• Process and manage shipments and logistics services

• Communicate with you regarding inquiries, contracts, or service updates

• Fulfill legal, regulatory, and compliance obligations

• Improve website functionality and user experience

• Prevent fraud, security breaches, and misuse of services

6. Data Sharing and Disclosure

We may share personal data with:

• Trusted service providers and logistics partners

• Payment processors and financial institutions

• Customs authorities, regulators, or law enforcement agencies where legally required

All third parties are required to process data securely and in compliance with GDPR.

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA), Rhine Logistics GmbH ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent legal protections.

8. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal and regulatory obligations. Once no longer required, data is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These include access controls, encryption, secure servers, and internal data protection procedures.

10. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request erasure of your data (“right to be forgotten”)

• Restrict or object to data processing

• Request data portability

• Withdraw consent at any time (where processing is based on consent)

Requests can be made by contacting us using the details below.

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and analyze website performance. You may control or disable cookies through your browser settings. Further details may be provided in a separate Cookie Policy.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on www.rhine-log.com and become effective immediately upon posting.

13. Contact and Complaints

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

📧 privacy@rhine-log.com or info@rhine-log.com

You also have the right to lodge a complaint with a competent data protection authority in Germany or the EU if you believe your data protection rights have been violated.