Terms and Conditions - Rhine Logistics GmbH

1. Introduction

Rhine Logistics GmbH (“we,” “us,” or “our”) is committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws.

If you have any questions or concerns, please contact us at:

📧 info@rhine-log.com
📍 Rhine Logistics GmbH, Spanger Str. 22 40599 Düsseldorf, Germany.

2. What Information We Collect

We collect different types of personal data depending on your interaction with our services:

a. Personal Information You Provide:

Full name
Email address
Phone number
Company name
Billing/shipping address
Any other information you provide via forms, email, or chat

b. Payment Information:

Cardholder name
Billing address
Partial card details (processed securely via third-party payment processors)

We do not store full credit/debit card numbers.

c. Technical and Usage Data:

IP address
Browser type/version
Operating system and device type
Access times and pages viewed
Referring URL and navigation behavior

d. Cookies and Tracking Technologies:

We use cookies, web beacons, and other tracking technologies to:

Enable website functionality
Analyze traffic and user behavior
Remember user preferences
Improve our services and marketing

You can manage your cookie preferences via your browser settings. See Section 7 below for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

To deliver and manage our logistics and shipping services
To respond to your inquiries and provide customer support
To process payments and issue invoices
To improve our website and user experience
To send service updates, notifications, or promotional emails (you may opt out at any time)
To comply with legal obligations (e.g. tax or regulatory compliance)
To detect and prevent fraud or misuse of our systems

4. Legal Basis for Processing (GDPR)

We process your personal data only when legally permitted. Legal bases include:

Consent – when you’ve given clear permission (e.g., subscribing to a newsletter)
Contract – to fulfill a service or agreement (e.g., booking a shipment)
Legal Obligation – to comply with applicable laws
Legitimate Interests – where necessary for our business operations and not overridden by your rights

5. Data Sharing and Disclosure

We only share your data with third parties when necessary, and only with trusted partners:

Payment processors (e.g., Stripe, PayPal)
Shipping partners or subcontractors for service delivery
Cloud service providers (e.g., web hosting, email)
Legal or regulatory authorities, if required by law

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only as long as necessary for:

Fulfilling the purposes outlined above
Complying with legal, tax, or accounting obligations
Resolving disputes or enforcing agreements

When data is no longer needed, it is securely deleted or anonymized.

7. Cookies and Tracking

We use cookies and similar technologies for performance, analytics, and personalization. You can:

Accept or decline cookies when you first visit the site
Change cookie preferences in your browser settings
Opt out of analytics tracking using tools like Google Analytics opt-out browser add-on

8. Your Rights (under GDPR)

As a data subject, you have the following rights:

Right of Access – Request a copy of your personal data
Right to Rectification – Request correction of inaccurate data
Right to Erasure – Request deletion of your data (under certain conditions)
Right to Restrict Processing – Ask us to limit how we use your data
Right to Data Portability – Receive your data in a portable format
Right to Object – Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent – Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact:
📧 privacy@rhine-log.com

You also have the right to lodge a complaint with your local Data Protection Authority.

9. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. This includes:

Encrypted data transmission (SSL/TLS)
Role-based access controls
Secure cloud infrastructure and storage
Regular system updates and audits

10. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as:

Standard Contractual Clauses (SCCs)
Data processing agreements with third-party vendors

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date clearly indicated. We recommend reviewing it regularly.